Privacy Policy
Last updated: 2024-01-21
Introduction
Zenet Technology Pte Ltd ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We will contact you if you submit any information through our website to provide our services and support.
Data Controller Information
The data controller responsible for your personal data is:
Company Name: Zenet Technology Pte Ltd
UEN: 202202371M
Registered Address: 160 Robinson Road #14-04, Singapore Business Federation Center, Singapore 068914
Contact Email: privacy@zenetlabs.com
Information We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- •Name (first name, last name)
- •Email address
- •Phone number
- •Company name and job title
- •Any messages, inquiries, or feedback you provide through contact forms
- •Internet protocol (IP) address
- •Browser type and version
- •Device information (type, operating system)
- •Usage data (pages visited, time spent, links clicked)
- •Cookies and similar tracking technologies data
Legal Basis for Processing
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Consent: You have given clear consent for us to process your personal data for a specific purpose
Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
Legitimate interests: Processing is necessary for our legitimate interests or those of a third party
Legal obligation: Processing is necessary to comply with a legal obligation
How We Use Your Information
To respond to your inquiries and provide customer support
To provide information about our services that you request from us
To communicate with you about our services, including service-related announcements
To send you marketing communications (only with your consent)
To improve our website and services
To analyze usage patterns and optimize user experience
To comply with legal obligations and protect our legal rights
Information Sharing and Disclosure
We may share your personal data with the following categories of recipients:
Service providers: Companies that provide services on our behalf (hosting, analytics, email delivery)
Analytics providers: Google Analytics and other analytics services to understand website usage
Marketing platforms: Google Ads, Meta (Facebook), LinkedIn for advertising purposes (only with your consent)
Legal requirements: When required by law or to protect our rights
Business transfers: In connection with any merger, sale of company assets, or acquisition
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
International Data Transfers
Your personal data may be transferred to and processed in countries outside of your country of residence. These countries may have data protection laws that are different from the laws of your country. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Customer data: As long as you remain an active customer and for 5 years thereafter
Marketing data: Until you unsubscribe or withdraw consent
Technical data: 2 years from collection
Your Legal Rights
Under data protection laws, you have rights in relation to your personal data including:
Right to access: Request access to your personal data
Right to rectification: Request correction of inaccurate personal data
Right to erasure: Request deletion of your personal data
Right to restriction: Request restriction of processing
Right to data portability: Request transfer of your personal data
Right to object: Object to processing of your personal data
Right to withdraw consent: Withdraw consent at any time where we rely on consent
Right to complain: Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at privacy@zenetlabs.com. We will respond to your request within one month.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We use encryption, secure servers, and regular security assessments to protect your data. However, no method of transmission over the internet is 100% secure.
Cookies
Our website uses cookies and similar tracking technologies. For detailed information about the cookies we use and the purposes for which we use them, please see our Cookies Policy.
Marketing Communications
We will contact you for marketing purposes only if you have opted in to receive such communications. You have the right to withdraw your consent to marketing at any time.
You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at privacy@zenetlabs.com.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new privacy policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically.
Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us:
Zenet Technology Pte Ltd
160 Robinson Road #14-04
Singapore Business Federation Center
Singapore 068914
Email: privacy@zenetechnology.com
UEN: 202202371M